Sunday, January 31, 2010

QuickBooks Pro 2010 This instant


I just upgraded from the 2003 version because I have a new computer with Windows 7 and my previous version, although it met my needs, seemed like it was old enough to get a newer version.

Installation was a breeze and went quickly. Moving the company file from one computer to another was actually easy, but not because the directions were good. The installation quick start guide refers you to help to find out how to move. But Help doesn't have directions for the prior version I had. It told me to do something my version didn't do. However a simple back-up to a thumb drive and restore on the new system got the old file in and updated to the new version.

Registration was a royal pain! First you have to type in a bunch of information into their web site, then you have to enter a long code and product number from the box. Then you have to call a phone number, probably in India, and talk to someone who does not speak clear English. Then you have to repeat much of the information you previously typed in. Including some stuff which is just designed to open a sales pitch for more add-on services. Why do they ask whether I process credit cards on the web site, then tell me on the phone message while I am waiting for a real person that they have credit card processing service, then ask again during the phone call, then pitch a free trial of the credit card processing service?

My other gripe is that with early versions of Quickbooks, Intuit provided a year or two of tax table service with each version so that you could do basic payroll. This is now only available at what I consider an outrageous price for a 1-2 person company.

Another gripe with Intuit is that their interface between Turbotax and Quickbooks only works for a version back of Quickbooks. This makes no sense to me when Intuit can easily upgrade the company file to the current version during installation. Why can't Turbotax use the same function to import Quickbooks data into Turbotax?

Although I am optimistic the basic accounting features will be at least as good as older versions, I wonder how many features I will run across that need a something new I have to pay for in order to use them.

I can't give this product more than two stars when the registration process is so convoluted and it doesn't include basic tax tables.Get more detail about QuickBooks Pro 2010.

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