Several years ago, I gave QuickBooks a try but decided it was more than I needed for my business at that point in time. As my business has grown, I've kept an eye on the product, but the reviews I've read on Amazon and the buzz I've heard from other businesses has not been good, and I've been reluctant to give the product another try.
With the release of Quickbooks 2010, I decided to throw caution to the wind and dive in once more. It appears I plunged into an empty pool, because I can't even get the program to install.
I'm running Windows Vista and my computer is substantially beyond the minimum system configuration. I disabled both my virus protection and firewall and ran the setup.exe file first through the autorun process, then manually as an administrator. With every attempt, the installation would hang immediately after entering the license and product numbers and I would get an error message which read, "A network error occurred while attempting to read from the file: e:\qbooks\msxml4.msi. I tried restarting the computer multiple times and running the installation CD from different drives, all to no avail.
I finally found a reference to the problem on the QuickBooks Community forum where a support agent had suggested to one user that he install the MSXML file manually from the CD and then try installing again. I tried that, and got the same error message.
One user on the board said he was only able to resolve it after QuickBooks sent him a fresh download of the program. It sounded as if there may be some problem with the installation CD.
At any rate, a program that costs this much from a company that's been around as long as Intuit shouldn't be this hard to install, and my feeling is if they can't get it right at the start, can I expect my user experience to be any better. Based on what so many others have said about the program, it seems unlikely.
I'll be looking elsewhere for an accounting solution.Get more detail about QuickBooks Pro 2010.
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