
Quickbooks deserves a very positive review from me on their customer service of late. I have read a lot of reviews where people were not happy, and I have read about some likely deserved dissatisfaction with the performance of some of their updates. I've used Quickbooks for some time and recently upgraded from Quickbooks Pro 2007 to 2009. I was very pleased that it was quite stable and with a few new features, and as I recently learned how to add reports as icons on my Icon Bar (look under the Menu: View, you will see the option to add the report to the icon bar, a great feature, not new, but well worth mentioning) I have heard that version 2010, at least on the Windows side is another step in the right direction, focused on performance and stability. I suspect that getting version 2009 near the end of its development, this past September, that I benefitted from a year of updates helping it to be so stable for me. It actually fixed an old database error I was getting every time I backed up my company files in version 2007, made me very happy.
But why this "rave review" of their Customer service? Because they have been really great with me, and very fair. I had a few issues, made some mistakes (mistakes on my part) and did not know the procedure to set things right and my calls to Quickbooks about it were some of the best customer service calls I have had in a while. And this includes getting the information on how to get the new version of Quickbooks Pro 2010 as a CD/Box-and-shipping-only cost after purchasing version 2009 a month before the launch of version 2010. I got a great deal at Amazon for my 2009 copy (likely being so near the launch of 2010), and really, since I had to make a number of calls to Intuit over the past 2 months, representing more than one company and more than one issue, I must say that each call was very well handled.
I've used Windows since 1998, and moved to the Mac environment in 2005. I've continued to use Windows side-by-side with Mac's OSX because of a few programs that are essentially Windows only, and Quickbooks has been the main culprit for me. I know there is a Mac version, but without full back-and-forth compatibility, I can't mess with it. Co-workers of mine are still using Windows machines, so I am waiting patiently for Quickbooks Pro for Mac to offer seamless integration and stability working in tandem with the Windows Version. For those who wonder how it goes having a Mac, but still running Windows programs, right now I run Windows XP on Parallels on my 2009 Mac Pro 2.66 with a Xeon Quad Core, and let's just say that it is really fast. My mom also runs Quickbooks daily, and recently upgraded to a early 2009 iMac running at 2.66 ghz and can say I have never seen Windows boot up so fast as on her machine running under Parallels. I don't know why her install is faster than mine, but it is really fast. Maybe because my XP version was SP2, and her's SP3. I think it made a difference in the boot time, because otherwise, my Mac Pro is faster running Quickbooks as far as I can tell.
I am often the guy that family and friends call to get computer issues fixed, and I have been swamped with Windows computers failing lately in my immediate circles (both XP and VISTA based machines), and I'm hoping that Windows 7 will improve some of that. I installed it for my sister to solve a completely corrupted new (6 month old) VISTA install. Windows 7 certainly has improved the Windows environment, in ways that I was rather somewhat familiar with from my Mac, I don't know Windows 7 enough yet to say what it does better than a Mac, if anything, but it is clearly a big improvement from XP and VISTA. For those who wonder, I must say that I am much happier with my Mac experience than I ever was with Windows, because I prefer the general operating system environment by far, also the ease of correcting issues as a fix-it guy, and I much prefer the lack of complication installing programs on a Mac, etc. Over the past few years I have also had excellent customer service from Apple, and what they offer in their stores for service is fantastic, and unexpectedly I also recently got great customer service from Microsoft with some of these Windows questions I had as well, small difficulties getting Windows 7 to install, but I was quickly got help online and had great service! I mention all of this for people who are wondering how it works to have a Mac and still run Quickbooks, and for people who are wanting to build their confidence that there are other good choices than simply using Windows for everything just because we have to use it for a few things. I find sometimes you really get what you pay for, and my last big mistake was an underpowered Dell desktop I ordered for my mother, thinking I was saving her money and would still be happy with the performance. I was so wrong. Today I recommend HP and Toshiba, and I'm looking at Acer, but I think it is good for us to consider first our American based companies, even if most or all parts are made overseas.
So let me report that each of these "big" companies have been treating me pretty well lately. I think that the low grades of the past have prompted some changes, and I for one am very thankful.
I have a renewed hope that these large companies, on which we rely so heavily, are really taking their reputations seriously and addressing customer service issues. I give Intuit a lot of credit for really working to do a good job and be fair, and they surprised me, and treated me very, very well. Today, hats off to Intuit. And I know many people may read this who did not have a good experience... let us hope that such problems become the exception and not the rule. For me, after many calls, all well done, it is looking better already.Get more detail about
QuickBooks Pro 2010.